Position Summary:

Responsible for the supervision of all day-to-day activities of their assigned location(s). Ensures OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations. Ability to travel within the designated area to multiple OTB sites.

Reports To:

Regional Manager (or in absence of RM, Director of Operations)

Major Duties and Responsibilities:

• Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff
• Oversee and verify completion of staff training and development
• Lead the execution of promotions, projects, etc.
• Make recommendations to the Regional Manager and/or Director of Operations to improve service, and cost savings and revenue generating measures.
• Monitor and control labor costs within the location while maintaining adequate coverage based on fluctuating business demands.
• Oversee all counts, master safe sheets, and deposits
• Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction
• Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities
• Calmly and fairly address customer and employee concerns, and site inefficiencies
• Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate
• Proficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s)
• Protect the confidentiality of company/personnel files
• Ensure efficiency of HHR Terminals and related gaming equipment
• Troubleshoot minor repairs with wagering terminals and player tracking system as needed
• Work with team members to develop and develop their skills for future promotional opportunities
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, title 31, and federal regulations.
• Perform duties in a calm and efficient manner in all business situations
• Perform Assistant Manager duties in their absence
• Provide BIG Service to all guests and team members
• Perform additional duties and responsibilities as assigned

• Basic understanding of, and experience using, computers and computer programs
• Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor
• Obtain and maintain all gaming licenses as required by the company
• Acceptable motor vehicle report in accordance with requirements from the insurance carrier
• Obtain and maintain the required Gaming License.
• Successfully complete and pass pre-employment screenings.
• Work is performed indoors.
• More than 40 hours a week will be required at times. Work hours subject to change.
• Must be able to work long hours under busy conditions.
• Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for long periods of time, sitting and crouching.
• Specific required movements include the following:
  • Trunk-bend, twist, rotate, push, pull, and carry.
  • Arms-reach, carry, push, pull, lift, twist, and rotate.
  • Legs-lift, push, pull, twist, and rotate.
  •  Hands-grasp, manipulation, bilateral coordination, eye and hand coordination, overall and finger dexterity.
  • Must be able to lift 50 lbs.

Qualifications, Education and Experience

Required:

• Previous experience with pari-mutuel equipment, and rules and regulations
• Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation
• Positive, proactive leadership skills with experience developing, motivating and encouraging staff
• Experience driving positive change via self-motivation and initiative
• Previous experience accurately counting, handling, and keeping track of money
• Experience providing high level of customer service
• Critical analysis skills to effectively resolve issues, challenges, and/or concerns
• Able to work varied hours which include nights, weekends and holidays
• Comfortable initiating greetings and conversations 
• Experience using basic tools        
• At least 21 years of age     
• Ability to communicate effectively in English, including both written and verbal forms
•  Verify right to work in the United States

 Preferred: 

• Highly prefer previous pari-mutuel supervisory or managerial experience
• Previous experience developing direct reports for promotional and/or professional growth opportunities
• Experience performing same or similar job duties
• High school diploma or equivalent

Licensing Status:

• Obtain and maintain the required gaming license
• Successfully complete and pass all background, MVR and pre-employment screenings.

Working Conditions

• Work is performed indoors.
• More than 40 hours a week will be required at times. Work hours subject to change.
• Must be able to work long hours under busy conditions.
• Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for long periods of time, sitting and crouching.
• Specific required movements include the following:
  • Trunk-bend, twist, rotate, push, pull, and carry.
  • Arms-reach, carry, push, pull, lift, twist, and rotate.
  • Legs-lift, push, pull, twist, and rotate.
  •  Hands-grasp, manipulation, bilateral coordination, eye and hand coordination, overall and finger dexterity.
  • Must be able to lift 50 lbs.