Assistant Manager - Rawlins
Casper, WY
Job Title: Assistant Manager
General Job Description:
The Assistant Manager is responsible for working with the site manager to help oversee day-to-day parlor operations. He/She must have strong leadership skills and ensure compliance with company policies and gaming regulations. Provide excellent customer service to guests and support our customer care specialists.
Essential Job Duties:
- Assist in maintaining daily safe balance and populate master safe sheet
- Manage logbooks
- Review jackpot paperwork for accuracy and make applicable corrections as needed
- Ensure overall cleanliness of building, both indoors and outdoors
- Process end of day paperwork
- Drop-box collection and count
- Allocate funds, including back up teller safe
- Assist with new employee training & employee development
- Direct, motivate, and coach employees
- Enroll new players with players cards and explain card benefits
- Promptly greet and visit with guests
- Perform morning, night, and shift change cleaning
- Serve alcoholic and non-alcoholic beverages
- Educate guests on horse-racing, off-track betting, and HHR machines
- Accurate cash handling in redeeming guest vouchers
- Process and report jackpots
- Fix machines that are down or nonoperational
- Verifying the identification and age of guests
- Monitor and promote responsible drinking
- Conduct daily promotions and drawings
- Balance bar, teller, and HHR drawers
- Set simulcast channels on TVs and music controls
- Stay current with TIPS training
- Stock and clean bar
- Maintain clean gaming floor
- Regularly wipe down machines and chairs
- Must be able to lift 50 lbs.
- Must be able to stand on your feet for 80% of the time
Underlying teller/bartender Job Duties:
And all other duties as assigned