307 RACING MANAGEMENT, LLC

Count Attendant Job Description

Position Summary:

The Count Attendant is responsible for collecting, counting, and balancing the terminal contents through strict adherence of the soft count procedures. Assists and supports the Count Team Supervisor in conducting the Drop to include maintaining accurate records in accordance with applicable regulations, policies, and procedures.

Reports To: Count Team Supervisor

Major Duties and Responsibilities:

• Consistently communicates operational information with the Count Team Supervisor, other departmental staff, other supervisors, and managers.
• Assists in floor duties when needed and has a thorough knowledge of Money Room equipment operations.
• Completes the collection and count efficiently and accurately.
• Assists with transferring money to the safe area.
• Ensures the Money Room is clean before leaving.
• Handles all trolleys and equipment used during the collection and
• counting process with care.
• Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
• Responsible and accountable for all keys issued while on duty.
• Reports any equipment malfunctions for further maintenance.
• Immediately reports any major technical repairs to the Count Team Supervisor and/or Cage Manager or above.
• Undertakes limited technical duties under supervision.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Ensures work activities are completed accurately, efficiently, and in a timely manner.
• Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintains regular attendance at scheduled shift and staff meetings.
• Maintains professionalism and a friendly and approachable demeanor throughout the workday.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established.
• uniform and appearance guidelines.
• Informs manager on duty of any irregularities and unusual situations when they occur.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Works independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Deliver exceptional guest service by actively engaging with guests, explaining gaming terminals, promotions, Winners Club benefits, and site amenities, while maintaining a friendly, attentive, and professional demeanor.
• Resolve guest concerns and complaints through active listening and effective problem-solving, while fostering positive relationships with guests, coworkers, supervisors, and regulatory partners.
• Maintain a clean, safe, secure, and well-organized gaming environment, including monitoring the gaming floor, stocking supplies, troubleshooting minor terminal issues, and ensuring operational readiness.
• Ensure compliance with gaming regulations, company policies, internal controls, and federal requirements while adapting effectively to changing business needs, following supervisor direction, and performing additional duties as assigned.

OTB Host – Additional Duties & Responsibilities:

Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions, when necessary. Protect company assets, adhering to company and departmental policies/procedures to include gaming regulations.

The Count Attendant position hours will be supplemented with OTB Host duties until the position has full-time availability.

Qualities, Education and Experience:

Required:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• Previous experience working in high volume, fast-paced Money Room environment preferred.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.

Licensing Status:

• Obtain and maintain the required Wyoming Gaming Commission license.
• Successfully complete and pass post-offer, pre-employment, and random drug screenings.

Physical and Mental Demands and Working Conditions: The

physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the work area throughout the entire workday.
• Must be able to sit, stand, or walk for extended periods of time.
• Must be able to repeat the same movements.
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
• Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
• Must be able to answer all inquiries and provide assistance and
• information in a professional and accurate manner.
• Must be able to access and interpret information on computer screens.
• Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
• Must be able to lift and carry up to thirty pounds and respond to visual and aural cues.
• Requires the ability to distinguish letters or symbols and eye hand coordination.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of team members. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time.

The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.

The Company reserves the right to make changes to the job description whenever necessary.

The Company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.